Legal Policy

Through our websites (“www.bioscotia.com & www.estore-bioscotia.com”) we are committed to providing high-quality products and services in compliance with all applicable laws and regulations in Canada. This Legal Policy sets out the terms and conditions that govern your use of our websites.

Terms of Use

 By using the websites, you agree to be bound by the following terms and conditions:

·       You may only use our websites for lawful purposes.

·       You may not use our websites in a manner that infringes the rights of others or that violates applicable law.

·       You may not use our websites to engage in any illegal or harmful activity.

·       You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

·       Our websites may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites and we encourage you to review their terms of use and privacy policies.

·       All intellectual property rights in our websites and its contents, including trademarks, trade names, logos, and trade secrets, are owned by us, our licensors, affiliates or our suppliers. You may not use these rights without our prior written consent.

Product Information and Disclaimer

The information on our websites is provided for informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. You should not use the information on our websites for diagnosing or treating a health problem or disease. You should always consult a healthcare provider before starting any new treatment or discontinuing an existing treatment.

Our websites may contain information about products that are not available in all countries. The availability of products may vary depending on local regulations. You are advised to check with us for information about the availability of specific products in your area.

Product Orders and Returns

You may place an order for products or services through our websites. We will process your order and provide you with a confirmation of your purchase. We reserve the right to refuse any order that we believe is not in compliance with our policies or that we are unable to fulfil.

If you are not satisfied with a product or a service that you have purchased through our websites, you may please contact us via email as provided at https://www.bioscotia.com/contact-us . We will investigate the concern that you may have with the product/service and will do our best to resolve your concern or replace the product/service. Orders placed to us can be cancelled within 24 hours of us receiving the order via email. Any cancellations reported after 24 hours of us receiving the order may be subject to cancellation fee at the rate of 25% of product value. Products that are temperature sensitive and/or require maintenance of cold chain are specifically excluded from any policy of return, replacement or refund. Any loss of product/material viability as a result of improper storage, transportation conditions or inordinate delay during transit, after the products have been shipped out from our warehouse are not covered by us. The purchaser is responsible for taking appropriate insurance for any products being ordered by them through our websites. We will however put our best efforts in providing assistance or any information as may be required, via email, telephone or other digital modes that may be available to us.  

Warranties and Liabilities

We make no representations or warranties of any kind, express or implied, as to the accuracy, completeness, reliability, suitability, or availability with respect to our websites or the information, products, services, or related graphics contained on our websites for any purpose.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our websites.

Changes to this Legal Policy

We may update this Legal Policy from time to time to reflect changes to our practices or to comply with changes to applicable law in Canada. We will notify you of any changes by posting the updated Legal Policy on our websites. Your continued use of our websites after any such changes constitutes your acceptance of the revised Legal Policy.

Contact Us

If you have any questions about this Legal Policy, please contact us at https://www.bioscotia.com/contact-us.